As corporate IT becomes increasingly driven to mirror consumer technology and the cloud opens up new ways for employees to source and use technology solutions, proving IT value to the business unit now requires more of a focus on humans than ever.
While many IT pros are skeptical and leery of the cloud, they will have to shift their thinking and see cloud as the solution to keeping up with changing IT demands rather than a problem, according to a recent article at TechTarget. Ultimately success in the cloud is now success in IT overall.
“The first, and slightly paradoxical step, is to stop thinking about technology, and start thinking about people and their respective needs,” said Bob Plankers, the article’s author. “Get back to basics, start fresh and gather new requirements as if IT has ever existed in our companies before. And gather those requirements from the customers — the end users, the C-level executives, the line managers and the programmers — but not IT because IT is not the customer anymore.”
Gathering requirements is a critical step and not an easy one. Once you know these, it isn’t all together easy to find the solutions that meet those requirements. With cloud applications there are almost too many options and software trials are an increasingly important part of humanizing IT.
“IT then gets to do system design and product evaluations, and has a customer-focused yardstick with which to measure and score services,” said Plankers. “To help adjust the score, management can and should prioritize the requirements. And then IT can build services, using the customer requirements and priority to justify expenditures, as well as demonstrating to the business and the customers where the project is at.”
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